At Yolk’d restaurant, we value our customers’ satisfaction and understand that circumstances may arise where you need to cancel your order. Please read our Order Cancellation Policy carefully:
Cancellation by the Customer:
If you decide to cancel your order, you must notify Yolk’d restaurant within 15 minutes of placing the order. You can do this by contacting us by phone or email, though we prefer phone communication. When contacting us, kindly provide your order number for easy reference.
Cancellation by Yolk’d:
In some cases, Yolk’d restaurant or the chef may need to cancel an order due to the unavailability of a food item or any other valid reasons. If this happens, we will promptly inform you about the cancellation and initiate a refund for any payments you have made.
Refund Process:
If your cancellation request is made within the specified time frame and has been accepted by Yolk’d restaurant, we will process a refund or re-credit to your debit or credit card. The refund will include the full amount of the order, including the initial delivery charge (wherever applicable) that you paid for the delivery of the order or the services provided.
Timeframe for Refunds:
Please note that refunds may take up to 2 weeks to be processed, depending on the mode of payment collection. We will make every effort to ensure the refund is initiated as swiftly as possible.
At Yolk’d restaurant, we strive to provide a seamless experience for our valued customers. If you have any questions or concerns regarding our Order Cancellation Policy, please feel free to reach out to us. We appreciate your understanding and cooperation.
This policy is subject to change without prior notice, so we recommend checking our cancellation policy regularly for any updates. Thank you for choosing Yolk’d restaurant, and we look forward to serving you!
